PRIVACY POLICY

Last Updated: August 28, 2026

This Privacy Policy explains how DiecastModelCars.in collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect your name.

We may collect your email address.

We may collect your phone number.

We may collect your billing address.

We may collect your shipping address.

We may collect information about products you purchase, view, add to your cart, or interact with.

We may collect order numbers and transaction-related information.

We may collect account information if you create a customer account.

We may collect messages and information you provide when contacting customer support.

We may collect IP address, browser type, device information, operating system, approximate location derived from technical information, referring pages, and website usage information.

We may collect cookie identifiers and information generated through cookies, analytics, and similar technologies.

Information You Provide Directly

You provide personal information when you place an order, create an account, subscribe to communications, complete a form, contact customer support, request a return or refund, or otherwise communicate with us.

Please provide accurate information so that we can process your order and provide support.

How We Use Your Information

We use personal information to process and fulfil orders.

We use personal information to verify transactions and payment status.

We use personal information to prepare, ship, and deliver purchases.

We use personal information to send order confirmations, shipping updates, delivery information, and other transaction-related communications.

We use personal information to provide customer support.

We use personal information to process returns, refunds, replacements, and exchanges.

We use personal information to prevent fraud, abuse, unauthorised transactions, and security incidents.

We use personal information to maintain accounting, tax, transaction, and business records.

We use personal information to operate, maintain, troubleshoot, and improve our website.

We may use personal information to understand store performance and customer interactions.

We may use personal information to comply with applicable legal obligations.

We may send marketing communications when you have subscribed, consented, or when otherwise permitted by applicable law.

Shopify

Our online store is operated using Shopify.

Information submitted through DiecastModelCars.in may therefore be processed through Shopify and its systems as necessary to provide ecommerce functionality, hosting, checkout, fraud prevention, analytics, and related services.

Shopify may process information in accordance with its own applicable privacy terms and policies.

Payments

Payments are processed through third-party payment gateways, banks, card networks, UPI systems, and other payment service providers made available during checkout.

We do not ask customers to send us their OTP, UPI PIN, debit or credit card PIN, internet-banking password, or similar authentication credentials.

Complete card or banking authentication details may be collected and processed directly by the applicable payment provider rather than by DiecastModelCars.in.

Sharing of Personal Information

We may share information with service providers only where reasonably necessary to operate our business, fulfil orders, process payments, provide support, improve our services, prevent fraud, or comply with legal requirements.

Recipients may include Shopify.

Recipients may include payment gateways and payment processors.

Recipients may include banks and payment networks.

Recipients may include courier, shipping, and logistics providers.

Recipients may include email, SMS, WhatsApp, or other communication service providers used by us.

Recipients may include website hosting and technology service providers.

Recipients may include analytics and performance service providers.

Recipients may include fraud-prevention and security service providers.

Recipients may include professional advisers, government authorities, regulators, courts, or law-enforcement bodies when disclosure is required or permitted by applicable law.

We do not sell customers' personal information to third parties for their independent marketing use.

Cookies and Similar Technologies

DiecastModelCars.in may use cookies and similar technologies.

These technologies may be used to maintain your shopping cart, remember preferences, maintain website security, understand website traffic, analyse website performance, prevent fraud, and support ecommerce functionality.

Some third-party services integrated with the website may also use cookies or similar technologies according to their own policies.

You may manage cookies using your browser or any cookie controls made available on our website.

Disabling certain cookies may affect the operation of some website features.

Marketing Communications

If you choose to subscribe to our marketing communications, we may send information about new arrivals, collections, products, store news, and related updates.

You may unsubscribe from applicable email marketing communications using the unsubscribe link included in those messages.

You may also contact us at support@diecastmodelcars.in to request that we stop sending applicable direct marketing communications.

Transactional communications concerning existing orders, refunds, payments, security, or customer-support matters are separate from marketing communications.

Data Retention

We retain personal information for only as long as reasonably necessary for the purpose for which it was collected and for legitimate business, transaction, accounting, taxation, fraud-prevention, security, dispute-resolution, and legal requirements.

Retention periods may vary depending on the type of information and applicable obligations.

Data Security

We use reasonable administrative, organisational, and technical measures intended to protect personal information against unauthorised access, alteration, misuse, disclosure, loss, or destruction.

Our website uses secure technologies where appropriate for ecommerce transactions.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights and Requests

Subject to applicable law, you may contact us to request information regarding personal data associated with you.

You may request correction or updating of inaccurate or incomplete information.

You may request deletion of personal information where deletion is legally and operationally appropriate.

You may withdraw consent where processing depends on your consent.

You may request assistance regarding a privacy concern or grievance.

We may need to verify your identity before completing certain requests.

We may retain information when necessary to complete transactions, comply with legal obligations, prevent fraud, establish or defend legal claims, resolve disputes, or maintain records that we are legally permitted or required to retain.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing already completed lawfully before withdrawal.

Certain services may not be possible after consent is withdrawn when the relevant information is necessary to provide those services.

Accuracy of Information

If your personal information changes or you believe information we hold is inaccurate, please contact us so that appropriate corrections can be considered.

Children's Privacy

Our ecommerce services are intended to be used by individuals who are legally capable of making purchases or by persons using the service with appropriate involvement of a parent or legal guardian.

We do not knowingly intend our website primarily for the collection of personal information from young children.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the independent privacy practices, content, or security of third-party websites.

We encourage customers to review the privacy policy of any third-party service they use.

Legal Requirements

We may process, preserve, or disclose information where reasonably necessary to comply with applicable laws, legal processes, regulatory requirements, court orders, tax requirements, fraud investigations, or lawful government requests.

Business Changes

If our business is reorganised, merged, acquired, transferred, or sold, personal information may be transferred as part of the relevant business transaction where permitted by law.

Any subsequent processing will remain subject to applicable data-protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.

The latest version will be published on this page with an updated "Last Updated" date.

Privacy Contact

If you have a question, request, or concern relating to privacy or personal information, contact us at:

Email: support@diecastmodelcars.in

Phone / WhatsApp: +91-96296-76300

Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Business Address:

DiecastModelCars.in

121 Eachavari

Namakkal – 637002

Tamil Nadu

India