CONTACT INFORMATION

Last Updated: August 28, 2026

Thank you for visiting DiecastModelCars.in.

If you need assistance with a product, order, payment, shipping, return, refund, or other store-related matter, you can contact us using the information below.

Store Information

Store Name: DiecastModelCars.in

Website: DiecastModelCars.in

Business Address

DiecastModelCars.in

121 Eachavari

Namakkal – 637002

Tamil Nadu

India

Email Support

Email: support@diecastmodelcars.in

You may contact us by email regarding products, orders, delivery, returns, refunds, payments, or general enquiries.

Phone and WhatsApp Support

Phone / WhatsApp: +91-96296-76300

Customer Support Hours

Monday to Saturday

9:00 AM to 6:00 PM IST

Customer support is normally unavailable on Sundays and applicable public holidays.

Messages received outside support hours will be reviewed during the next available support period.

Order Enquiries

When contacting us about an existing order, please provide your order number.

Please provide the customer name used when placing the order.

Please provide the email address or phone number associated with the order.

Please provide a short explanation of your enquiry.

Providing this information helps us locate your order and respond more efficiently.

Damaged or Incorrect Product Enquiries

If you are contacting us because a product arrived damaged, defective, incorrect, or incomplete, please provide clear photographs showing the issue.

Please also provide photographs of the outer shipping package and manufacturer packaging where relevant.

An unboxing video may also be provided if available.

Return and Refund Enquiries

For return or refund requests, please contact us within the applicable period stated in our Return and Refund Policy.

Do not send a return parcel without first contacting us and receiving return instructions.

Payment Enquiries

If your account was debited but your order was not confirmed, please provide the transaction amount, approximate transaction time, payment reference number if available, and order number if one was generated.

Payment Security

DiecastModelCars.in will never ask you to provide your OTP.

We will never ask for your UPI PIN.

We will never ask for your debit or credit card PIN.

We will never ask for your internet-banking password.

Never share confidential payment authentication information with anyone claiming to represent our store.

Privacy Enquiries

For requests or questions concerning personal information or privacy, contact:

Email: support@diecastmodelcars.in

Please clearly mention that your enquiry relates to privacy or personal information.

Business Communication

Official customer communication from DiecastModelCars.in should relate to our store, products, orders, customer service, or other legitimate business purposes.

If you receive a suspicious message claiming to represent our store, please contact us directly using the details published on this page before sharing information or making payment.

Contact Details

Store: DiecastModelCars.in

Email: support@diecastmodelcars.in

Phone / WhatsApp: +91-96296-76300

Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Address:

121 Eachavari

Namakkal – 637002

Tamil Nadu

India